Refunds & Returns Policy

Return Window

You may request a return or exchange within 30 days of receiving your order.

When We Accept Returns

We accept returns in the following situations:

  • The dress arrived damaged or defective (broken seams, missing buttons, fabric tears
  • The item does not match the colour, pattern, or description shown on our website
  • The wrong size or style was delivered
  • You changed your mind (provided the item meets our return conditions below)

Return Conditions

To qualify for a return, please ensure:

  • The dress is unworn, unwashed, and in its original condition
  • All original tags are still attached
  • The dress is returned in its original packaging or a suitable protective bag
  • There are no signs of makeup, perfume, deodorant stains, or pet hair
  • You have your order confirmation or proof of purchase

Items That Cannot Be Returned

  • Dresses that have been worn, washed, or altered
  • Items without original tags attached
  • Sale or clearance items (clearly marked at time of purchase)

Return Process

  • Contact us at info@musetteess.com or call +1 (424) 390-4024 with your order number and reason for return.
  • We will issue a Return Merchandise Authorisation (RMA) number and provide return instructions.
  • Fold the dress carefully, attach all original tags, and place it in its original packaging or a protective bag.
  • Ship the item to the address below using a tracked shipping service.

Return Address:

Musette, 1141a Highland Ave, Manhattan Beach, CA 90266, United States

Exchange Process

  • Contact us to request an exchange, specifying the replacement dress (size, colour, or style) you prefer.
  • We will confirm availability and reserve the item for you.
  • Return the original dress following the process above.
  • Once we receive and inspect the returned dress, we will ship the replacement at no additional shipping cost.

Refund Process

  • Upon receiving your return, our team will inspect the dress within 3–5 business days.
  • If approved, we will process your refund to the original payment method.
  • Refund processing time: 5–10 business days after approval.
  • The refund will appear on your statement within 7–15 business days, depending on your bank or card issuer. Please note that specific refund arrival times may vary depending on your card-issuing bank.

Return Shipping Costs

Damaged or defective items: We cover return shipping costs.

Change of mind: The customer is responsible for return shipping costs. We recommend using a tracked service.

Wrong item shipped: We cover all shipping costs and send the correct item free of charge.

Order Cancellation

Before shipment: Full refund upon cancellation. Contact us immediately.

After shipment: The order cannot be cancelled. Please follow the return process after receiving the goods.

Contact Us

Store Name: Musette

Address: 1141a Highland Ave, Manhattan Beach, CA 90266

Phone: +(424) 390-4024

Email: info@musetteess.com

Business Hours (GMT-08:00 Pacific Standard Time):

Monday, Wednesday through Sunday: 10:00 AM - 7:00 PM

Tuesdays：Closed

Response Time: We will respond to all emails and messages within 24 hours.

Last Updated: July 8, 2026