Privacy Policy

Effective Date: July 8, 2026

At Musette, we value your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

Information We Collect

When you interact with our website or make a purchase, we may collect:

Personal details: full name, email address, phone number, shipping and billing addresses
Payment information: processed securely through our payment provider (we do not store card details)
Order data: purchase history, product preferences, and transaction records
Technical information: IP address, browser type, device identifiers, and browsing behaviour
Communications: messages you send us via email, chat, or contact forms

Personal Information Sources

We collect information from direct interactions (account creation, checkout, customer service inquiries), automated technologies (cookies, analytics tools, server logs), and third-party services (payment processors, shipping carriers).

How We Use Your Information

We use your data to process, fulfil, and deliver your orders; send order updates and shipping notifications; respond to customer service requests; improve our website and product offerings; send marketing communications (only with your consent); and comply with legal obligations.

How We Disclose Personal Information

We do not sell, rent, or trade your personal data. We may share information with shipping carriers to deliver your orders, payment processors to handle transactions, analytics providers to understand website usage, and legal authorities when required by law.

Data Security and Retention

We employ industry-standard security measures including encryption, access controls, and secure servers. Your personal data is retained only as long as necessary to fulfil the purposes described in this policy, or as required by law (typically 5 years for financial records).

Third-Party Links

Our website may contain links to external websites. We are not responsible for the content, privacy practices, or security of these third-party sites. We encourage you to review their privacy policies before sharing any personal information.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data; opt out of marketing communications; and withdraw consent for data processing. To exercise these rights, contact us at info@musetteess.com.

Children's Privacy

Our website and services are not intended for individuals under 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with data, we will delete it promptly.

Cookies

We use cookies to remember your preferences, analyse website traffic, and deliver personalised content. You can manage cookie preferences through your browser settings. Disabling cookies may limit certain website functionalities.

Changes to This Policy

We may revise this policy from time to time. Updates will be posted on this page with a new effective date. We recommend reviewing this policy periodically.